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Terms & Conditions
In a nutshell, we do everything we can to leave you feeling delighted with your experience with us. Common sense, being human good old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at email@example.com before placing an order with us.
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Dollie Trollies Custom Dance Bags for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be despatched). This does not affect the customerâ€™s statutory rights. Prices and availability of goods are subject to change without notice. â€“ please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch, (unless it is a personalised order that has already been printed). If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. (This does not apply to personalised products). To make a return, please advise us in the first instant by sending an email to firstname.lastname@example.org and we will send instructions on how to return. We will be more than happy to offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging.Â We reserve the right to deduct any costs we have paid for printing from your refund.
If your Dollie Trollie is personalised and any of the parts have been damaged in transit, please send us photographs of the damages. This will help us to supply you with the correct replacement parts and provide us with the evidence required to make an insurance claim against the carrier.
Returns are the responsibility of the customer and Dollie Trollies are not responsible for any cost incurred. We strongly advise that you take out insurance against damages on your return, as any damages caused on returning your Dollie Trollie will be assessed and deducted from your refund. It will then be your responsibility to claim against the carrier. If your Dollie Trollie was despatched to you using a FREE SHIPPING offer, we reserve the right to deduct the cost of that shipping from your refund.
If your Dollie Trollie is being returned for either a replacement or a refund because it is either faulty or damaged, we will require photographs prior to itâ€™s return. Once we have received your return we will assess the Dollie Trollie and either refund or send out a replacement. If we agree that your return is faulty or was damaged during delivery, any postage costs due to you will be credited. Please allow up to 10 days. We will require evidence of the costs you have incurred.
The returns address is:
Unit 11 Dunns Close
Please ensure your name, address and requirements are included.
ï¶ Excludes personalised items unless they are faulty or damaged.
Airline baggage handling is the most common cause of damage to luggage. Â For this reason we do not recommend stowing any of our Dollie Trollies in the hold. Â Dollie Trollies are not responsible for any damages that occur whilst your Dollie Trollie is in transit. Inspect your product immediately after handling by anyone other than yourself. Â If damaged in transit, submit a claim to the transit company at the place of arrival before clearing customs. Our product warranty does not affect your statutory rights.
ACCIDENTAL DAMAGE/WEAR AND TEAR
Dollie Trollies do not accept responsibility for any damage occurring to the exterior of the bag during use.Â Our bags have been rigorously tried and tested both by the manufacturer and by ourselves and we are satisfied that the materials from which the Dollie Trollie is made is suitable for purpose and will withstand normal careful use.Â During testing we have encountered damage only when we have deliberately dragged the Dollie across rugged ground, up and down steps or through narrow doorways, snagging it as we have done so.Â This type of use is considered Â careless and unnecessary and therefore it will be assumed that any such reported damage will have occurred due to misuse, this will come under accidental damage and general wear and tear and is not considered to be as a result of a faulty bag.
We strongly advise that you do not use coat hangers with metal hooks with your Dollie Trollie and that during transit the metal poles and sidearms are stored correctly inside the front pocket of your Dollie Trollie in order to prevent them from moving around inside the bag.Â
Your Dollie Trollie hanging frame and eyelets are all covered by a twelve month warranty
We accept online payment in a secure environment by credit or debit card via PayPal (fee incurred), or by direct Bank Transfer. We currently accept Visa, MasterCard, Delta and Switch. All transactions are shown in (Â£) sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (Â£).
OUR GUARANTEE TO YOU
Dollie Trollies Custom Dance Bags are committed to offering the very best in design, quality and innovation. Our products are manufactured using the finest materials and are subject to rigorous quality control procedures to ensure they meet the demands of the modern market.
We endeavour to display through this website all items in our current range. We aim to hold stock of all our product range whilst it is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted and you will be given the option to continue and place your order on back order.
The stock status for your order will be notified to you on your order confirmation. For back orders we will notify you by email of an expected delivery date.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.
Stock permitting, all un-personalised orders placed on the web are usually despatched to arrive with UK customers within 2-3 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. Personalised items will be despatched within 48 hours of personalisation being completed, which usually takes between 3 – 5 days depending upon workload. This may take longer during busy periods eg Christmas.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
DISCLAIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law and save as provided above, neither Dollie Trollies Custom Dance Bags nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dollie Trollie Custom Dance Bags or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
â€œThe limitations of liability in these conditions shall apply equally for the benefit of Dollie Trollies Custom Design Bags and any other associated company of Dollie Trollies Custom Design Bags as if references to Dollie Trollies Custom Design Bags included references to each such associated company.â€
While Dollie Trollie Custom Dance Bags uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Dollie Trollies Custom Dance Bags will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Dollie Trollies Custom Dance Bags take all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Dollie Trollies Custom Dance Bags will not be responsible nor liable for your use of any other websites which you may access via links within this website. Dollie Trollies Custom Dance Bags does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Dollie Trollies Custom Dance Bags. The entire liability of Dollie Trollies Custom Dance Bags under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Dollie Trollies Custom Dance Bags will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Dollie Trollies Custom Dance Bags may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Dollie Trollies Custom Dance Bags.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
Dollie Trollies Custom Dance Bags operate the Website and intellectual property rights, and ownership and proprietary rights in the Website and its contents are owned by Dollie Trollies Custom Dance Bags. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Dollie Trollies Custom Dance Bags or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Dollie Trollies Custom Design Bags. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the trademarks and intellectual property. Purchases of products and services on this website does not transfer any of the intellectual property related to the products and services, their design or concepts to you. Unless otherwise stated, copyright and all intellectual property rights in all material presented on the site (including but not limited to pictures, designs, logos, photographs, text written and graphics, button icons, images, audio clips, digital downloads, data compilations, and software), trademarks and logos appearing on the site are the property of Dollie Trollies Custom Dance Bags. Any infringement shall be vigorously defended and pursued to the fullest extent permitted by law.